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Des O’Connors Coaching Services Terms and Conditions

Agreement to Terms & Privacy Policy

By registering on our website, you have agreed to our Terms and Conditions and Privacy Policy. Your registration and continued use of our services confirm your acceptance of these terms.
The following terms outlined below constitute the agreement you have signed and committed to upon booking our services. Please read them carefully, as they define the rights and responsibilities of both parties.

Refunds

Cancellation Policy

All bookings of our services or purchases of our products are subject to a 14-day cancellation period from the date of booking (“date of booking” is defined by the date of the Client signing the contract and/or date of the Client remitting first payment, whichever is earlier). Any notice of cancellation by the Client must be made in writing by letter or email sent to Des O’Connor (Consultant) within the first 14 days from the date of booking. Any refund requests for any courses, products or services of any kind must be sent in writing within 14 days after the first day of receiving the goods or services.
If the Client receives any services or goods from the Consultant during the 14-day cancellation period (including but not limited to: coaching, strategic planning and consulting, digital products, draft designs or copywriting text, etc.), then the costs of these services or goods will be deducted from the Client’s total contractually agreed upon fee to the Consultant, prior to any refund given to the Client. In the event of a cancellation, the Consultant will offer a fair and transparent accounting of any fees incurred for work done by the Consultant so far during the 14-day cancellation period (for example, the Consultant’s consultation fees are from a minimum of £497 per hour and this also covers any travelling to and from any sessions, etc.) as part of calculating any refund owed to the Client.
Any refunds after a cancellation, once agreed upon by both parties, will be made to the Client within 90 days of receipt of a valid cancellation notice.
Once a new Client has booked a contract, the Consultant makes extensive arrangements and investments of time and money in anticipation of the Client’s further business – especially if the Client is involved with the Consultant’s future live events. As such, in the event of a cancellation, the Consultant incurs significant administrative hassles, expenses and opportunity costs (devoting time to a new Client instead of booking deals with other prospective clients, etc.). This is why the Consultant requires a 14-day cancellation period.

Participation Requirements Before Requesting a Refund

Before requesting a refund, please ensure that you have fully participated in all tasks, exercises, and commitments as outlined in your consultation form. It is your responsibility to actively engage in the process, complete any required actions, and communicate any concerns or issues in advance to your consultant.
Failure to participate in the agreed activities, missing key exercises, or not providing timely feedback and communication does not justify a refund request. The success of our programs and events relies on a collaborative effort, and it is your full responsibility to take part in the process as agreed. If you do not engage as required and later decide you are unhappy with the service, a refund request will not be accepted.

Cancellations After the 14-Day Period

Any Clients requesting cancellations after the 14-day cancellation period has elapsed will not be eligible for a refund.
All refund and cancellation requests must be submitted via email in full detail to Jaymi@DesOConnor.ai. Our legal team will review and respond within 30 days of receipt.
Important: Requests sent via WhatsApp voice notes, text messages, or other informal communication methods will not be accepted, as they may be missed or accidentally deleted. Please ensure all communication regarding cancellations is conducted via email.
If the Consultant has already devoted more billable hours of work (at his billable hourly rate of £497) for the Client’s project than the requested refund amount, then the Client will not receive a refund and the Client may be liable to pay the Consultant for his full allotment of billable time; in these cases, the Consultant will bill the Client accordingly, at the Consultant’s discretion.
If you purchase tickets to any Des O’Connor events advertised on this website, you also agree to be governed by our Privacy Policy and Cancellation policy described above.
We also have a special cancellation policy for ticket purchases of our live event VIP lunch packages (depending on the event, this ticket package might include a VIP guest speaker, lunch, Q&A sessions, and free bonus digital products). Unfortunately we cannot offer cancellations or refunds of the VIP lunch package purchases; all VIP lunch sales are final once you have received instant access to your digital products from us. The digital products that we give away as part of this VIP lunch package are typically worth several hundred and sometimes thousands of pounds; we are trying to deliver exceptional added value to you for purchasing your VIP ticket, and so even if you are unable to attend the event, we unfortunately cannot refund the amount of the ticket purchase – but we encourage you to get the most value possible from the digital products which have already been issued to you with instant access and cannot be retrieved by us.
Also we cannot re-negotiate or reduce the number of spots that we have available at lunch due to complexities of our venue and lunch/refreshments vendor arrangements. Please be aware when booking the VIP lunch package that refunds are not possible, but even if you cannot attend the event after purchasing the ticket, you will get significant value-added instructional content via our free digital products.

Exclusive Speaker Policy & Refund Clause

Please note that if your package includes a speaking opportunity at one of our events, you are being given an exclusive platform in your niche. This means that once you have agreed to speak at our event, we will not invite or promote any other speaker in your niche to ensure there is no conflict of interest.
For example, if you are a relationship expert, Facebook Ads specialist, property investment coach, or any other niche professional, we will exclusively feature you in that category. We frequently receive speaker requests from individuals in similar fields, but by committing to showcasing you as the expert, we decline opportunities to work with others in your industry.
This exclusivity represents a significant business decision on our part, as it means turning down other potential speakers, sponsorships, and partnerships in your niche. If you later request a refund, we cannot accept it, as we would have already incurred a missed opportunity cost by reserving this exclusive platform for you.
Additionally, if you have been on board for several weeks or months, we have likely already promoted you, allocated resources, structured the event to highlight your expertise, and declined other professionals in your niche who expressed interest in speaking. A refund at this stage would result in financial and strategic losses, as we would have lost the opportunity to feature other professionals who may have been willing to invest in the same speaking opportunity.
This is why our 14-day refund policy is in place—to ensure that once we commit to featuring you as an exclusive speaker, we are protected from losses that arise from declined opportunities. By proceeding with your speaker package, you acknowledge and agree to these terms.

Force Majeure

Our events have an average of 100-200 people attending (sometimes more), but we cannot guarantee any specific numbers of attendees due to the subjective nature of the events industry. Some of our events may have higher or lower attendance for a variety of unpredictable reasons beyond our control, such as poor weather conditions, travelling cancellations, sporting events, holidays, other major possible conflicting events, natural disasters or emergencies. We do no promise any specific attendance, and we cannot be held responsible for any poor turn outs; however you can see from our previous events, testimonials and Facebook pictures that we have a strong track record of producing popular, well-attended, successful events.
Where our planned dates have been impacted beyond our control, we will endeavour to reschedule to the next earliest opportunity. We cannot be held responsible for decisions made by the venues which includes rescheduling and possible cancellations of our bookings.

Client Responsibilities & Communication Policy

Clients must understand that the Client-Consultant relationship does not imply full-time employment of the Consultant. The Consultant provides services on an agreed basis, and the Client must communicate urgent, important, or relevant matters directly to the Consultant in a structured and professional manner.

Communication Guidelines:

  • The primary communication method for all inquiries, concerns, or requests is email, as this ensures clarity, proper documentation, and an efficient resolution process.
  • Office hours are Monday – Friday, 9 AM – 5 PM. While the Consultant may be flexible, responses outside of these hours cannot be guaranteed.
  • WhatsApp messages and out-of-hours communication should be used appropriately. While WhatsApp can be a useful tool for quick exchanges of relevant information, it is not the primary channel for urgent matters, dispute resolution, or formal discussions.
  • Messages sent via WhatsApp can sometimes be missed, misunderstood, delayed, deleted, or forgotten, particularly when the Consultant has multiple messages to respond to. This can lead to frustration and miscommunication, affecting the overall Client-Consultant relationship.
To ensure a prompt and professional service, we have a dedicated team who supports us in handling communications efficiently. However, to maintain a smooth working relationship, we kindly request that all formal concerns, service-related matters, or refund requests be submitted via email.

Client Responsibilities:

Clients are responsible for actively participating in all coaching engagements or consulting services. Our services are designed to deliver focused results through a collaborative working relationship between the Coach and Client.
Clients must:
  • Uphold their agreements and complete assigned tasks, exercises, and “homework” as needed.
  • Attend scheduled coaching sessions, video days, Facebook Live interviews, and other appointments on time.
  • Communicate any issues in advance and remain responsive throughout the coaching process.
  • Fully engage in the process to achieve the best possible outcomes.
If a payment plan is in place, the final payment must be made in full at least 10 days before the event. No payments will be accepted after the event.
Missed or cancelled sessions—including one-on-one coaching, interviews, or scheduled events—are non-refundable. If a Client fails to attend a session, it will still count towards their package, and no rescheduling or reimbursement will be provided.
We strive to provide highly focused, results-driven coaching, and we expect Clients to take full responsibility for their participation. Lack of commitment, missed sessions, or failure to communicate effectively can cause delays, confusion, and additional costs to our business.
We do not accommodate situations where Clients fail to engage, repeatedly miss appointments, or do not actively participate in their program, only to request services months later.

Refund Requests & Dispute Resolution:

Before requesting a refund, Clients must ensure that they have actively participated in all tasks, exercises, and commitments as outlined in their consultation form. It is the Client’s responsibility to engage in the process, complete all required actions, and communicate any concerns in advance to their Consultant.
Failure to participate in the agreed activities, missing key exercises, or not providing timely feedback and communication does not justify a refund request. A successful coaching relationship requires open communication and a strong collaborative effort.
If a Client is unhappy with any aspect of the service, their first point of contact must be via email to formally outline their concerns.
  • WhatsApp messages must not be used for complaints, disputes, or refund requests, as this can cause delays and misunderstandings.
  • Refund requests made outside the 14-day period will not be automatically accepted, as the Consultant has already committed time and resources to the Client’s success.
  • Any refund requests beyond the 14-day period must be mutually agreed upon by both parties to reach an amicable resolution.
By proceeding with our services, Clients acknowledge and agree to these communication and responsibility terms.

Website Development

Once a web development package is booked, which includes coaching and consultations, we will first agree on a template theme with you and confirm the final logo design. Only after these elements are confirmed will we send you a detailed questionnaire to complete.
This questionnaire serves as the foundation for your website requirements, helping to prevent delays and allowing our web development team to design your website professionally.
It is the client’s responsibility to provide all necessary content in advance, including but not limited to:
  • Videos
  • Blogs
  • Photos
  • Text content
Once the theme and logo have been agreed upon, we will proceed with requesting and integrating the content. If any issues arise, we can alter or adjust the theme for you as needed. However, if you later change your mind or your circumstances change, no refund requests will be accepted. Once the development process has begun, our team invests time and resources into your project, making refunds unfeasible.
By proceeding with the website development package, you acknowledge and agree to these terms.
We do not allow incessant updates after the form has been received, such as videos, photographs, blog, edits of texts etc which would be extra tasks outside of the received questionnaire form. This would incur extra costs for us and you will also be charged. Once the form has been sent to the designer, we provide an extra 30 days support of editing the original content and does not include any new revisions.
If there is a misunderstanding on your part or the web team, only under extreme circumstances Des O’Connor would directly get involved – for e.g. the clients instructions could be vague or not clear causing the designer to not understand the instructions, then the client could possibly have a direct Zoom meeting to clarify what is required. This would only be the purpose to discuss the original questionnaire required and not for an opportunity to request new tasks. The client would not be allowed to discuss any extra work with the developer and any extra tasks must be directed to info@DesOConnor.ai who manages this and would provide you with a quote.
If a Client abandons their coaching program or services package (due to lack of communication and participation by the Client) and wants to re-start their programme with the Consultant after the agreed-upon timeframe has passed, this would require the negotiation of a revised package which would incur additional fees for the Client.

Bonus Gifts

Depending on the package purchased and the promotion on offer there will be bonus gifts which will include (but is not limited to) specialist software provided for enhancement and improvement of the individual’s business. Upon receipt of payment for the coaching programme (from the Client),the bonus gift will be released for installation. Any software installation to be carried out will be done on a one-off basis only. In the event that a reinstallation is required, the Client will incur a separate non-negotiable charge, to be paid in advance.

Changes to this Policy

Des O’Connor’s Coaching Services reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Communication & Professional Conduct

From this point forward, all communication regarding your refund request, booking, concerns, or queries must be directed to Jaymi@DesOConnor.ai, as she is responsible for handling all client matters. This ensures that all issues are addressed efficiently and professionally.
We kindly request that all communication remains between us directly and that you do not take matters public, including posting negative or defamatory remarks on social media, forums, or other public platforms.
Public complaints, slander, or negative online discussions are not professional and can cause unnecessary reputational damage to both parties. A constructive resolution is always best achieved through direct, private communication. Furthermore, making false or misleading public statements may lead to legal consequences.
We are committed to providing a professional and respectful experience, and we ask that you do the same. If you have any concerns, please contact us directly, and we will do our best to resolve the matter fairly and professionally.
By proceeding with our services, you acknowledge and agree to these terms.