Menu
Refunds
Cancellation Policy
All bookings of our services or purchases of our products are subject to a 14-day cancellation period from the date of booking (“date of booking” is defined by the date of the Client signing the contract and/or date of the Client remitting first payment, whichever is earlier). Any notice of cancellation by the Client must be made in writing by letter or email sent to Des O’Connor (Consultant) within the first 14 days from the date of booking. Any refund requests for any courses, products or services of any kind must be sent in writing within 14 days after the first day of receiving the goods or services.
If the Client receives any services or goods from the Consultant during the 14-day cancellation period (including but not limited to: coaching, strategic planning and consulting, digital products, draft designs or copywriting text, etc.), then the costs of these services or goods will be deducted from the Client’s total contractually agreed upon fee to the Consultant, prior to any refund given to the Client. In the event of a cancellation, the Consultant will offer a fair and transparent accounting of any fees incurred for work done by the Consultant so far during the 14-day cancellation period (for example, the Consultant’s consultation fees are from a minimum of £497 per hour and this also covers any travelling to and from any sessions, etc.) as part of calculating any refund owed to the Client.
Any refunds after a cancellation, once agreed upon by both parties, will be made to the Client within 90 days of receipt of a valid cancellation notice.
Once a new Client has booked a contract, the Consultant makes extensive arrangements and investments of time and money in anticipation of the Client’s further business – especially if the Client is involved with the Consultant’s future live events. As such, in the event of a cancellation, the Consultant incurs significant administrative hassles, expenses and opportunity costs (devoting time to a new Client instead of booking deals with other prospective clients, etc.). This is why the Consultant requires a 14-day cancellation period.
Any Clients requesting cancellations after the 14-day cancellation period has elapsed will not receive a refund. Refund and cancellation requests must be sent by email in full detail to Legal@DesOConnors.com where our legal team will reply within 30 days of receipt.
If the Consultant has already devoted more billable hours of work (at his billable hourly rate of £497) for the Client’s project than the requested refund amount, then the Client will not receive a refund and the Client may be liable to pay the Consultant for his full allotment of billable time; in these cases, the Consultant will bill the Client accordingly, at the Consultant’s discretion.
If you purchase tickets to any Des O’Connor events advertised on this website, you also agree to be governed by our Privacy Policy and Cancellation policy described above.
We also have a special cancellation policy for ticket purchases of our live event VIP lunch packages (depending on the event, this ticket package might include a VIP guest speaker, lunch, Q&A sessions, and free bonus digital products). Unfortunately we cannot offer cancellations or refunds of the VIP lunch package purchases; all VIP lunch sales are final once you have received instant access to your digital products from us. The digital products that we give away as part of this VIP lunch package are typically worth several hundred and sometimes thousands of pounds; we are trying to deliver exceptional added value to you for purchasing your VIP ticket, and so even if you are unable to attend the event, we unfortunately cannot refund the amount of the ticket purchase – but we encourage you to get the most value possible from the digital products which have already been issued to you with instant access and cannot be retrieved by us.
Also we cannot re-negotiate or reduce the number of spots that we have available at lunch due to complexities of our venue and lunch/refreshments vendor arrangements. Please be aware when booking the VIP lunch package that refunds are not possible, but even if you cannot attend the event after purchasing the ticket, you will get significant value-added instructional content via our free digital products.
Force Majeure
Our events have an average of 100-200 people attending (sometimes more), but we cannot guarantee any specific numbers of attendees due to the subjective nature of the events industry. Some of our events may have higher or lower attendance for a variety of unpredictable reasons beyond our control, such as poor weather conditions, travelling cancellations, sporting events, holidays, other major possible conflicting events, natural disasters or emergencies. We do no promise any specific attendance, and we cannot be held responsible for any poor turn outs; however you can see from our previous events, testimonials and Facebook pictures that we have a strong track record of producing popular, well-attended, successful events.
Where our planned dates have been impacted beyond our control, we will endeavour to reschedule to the next earliest opportunity. We cannot be held responsible for decisions made by the venues which includes rescheduling and possible cancellations of our bookings.
Client Responsibilities: Three Months Timeframe
Any coaching engagements or consulting services packages are limited to a three month timeframe, unless otherwise specified and agreed upon in writing. Des O’Connor’s Coaching Services intends for each coaching/consulting/business development package of services to have a specific time period to achieve focused results and to have a collaborative working relationship between the coach and client.
All our agreements/working relationships have a specific timeframe and duration along with a package of services, such as a consulting agreement leading up to the client’s appearance at a speaking event. For example, if we were to start a package of coaching/consulting services in January, with a package of services such as website design, digital products, business coaching, etc. with the goal of helping the client to prepare for a speaking event in May, then this would be a five months package.
If a payment plan is in place, then the final payment of the month of the event must be paid in full at least 10 days before the event and no later. All payments must be paid in full before the event and not after. Other services can be extended beyond the three months timeframe limit, but only with written agreement from Des O’Connor’s Coaching Services.
Our packages of services do not exceed three consecutive months unless agreed in writing in advance as part of the contract or agreed upon later (in writing) for an extension.
Clients are responsible for communicating with the Coach, for upholding their agreements and keeping their promises to participate in coaching plans and “homework” assignments as needed, for scheduling and appearing for participation at live speaking events, for appearing on time for appointments and especially for videographer sessions, and for being a responsible participant in their own coaching program and contributing to their business’s progress. Successful business coaching requires open communication and a strong collaborative partnership between the Coach and Client
If the Client is too busy or not able to devote time/attention to their coaching program, they will be unlikely to achieve their goals or maximise their success.
If we have arranged video days, Facebook Live interviews, one on one coaching or any other appointments or sessions where the Client has to cancel or does not attend as promised, these sessions would not be refundable. The Client would lose their session and the cost of the session would count towards their package as a loss.
We expect Clients to participate fully in any Coaching/Consulting programs or business services that they book with Des O’Connor’s Coaching Services. We intend to provide results-oriented, highly focused, timeframe-specific Coaching and Consulting that is helpful for attaining specific Client goals. When Clients do not or cannot participate effectively during the agreed-upon timeframe, this creates confusion, delays, and added costs for the Consultant’s business.
We cannot accommodate or tolerate situations where Clients do not keep appointments, do not participate in the coaching activities, do not appear for sessions as promised, do not communicate effectively or respond to communication from the Coach, and then come back six months-to-two years onwards and expect to pick up from where they started.
Website Development
Once a web development package is booked, which includes coaching and consultations, you will receive a detailed questionnaire form to fill in. The purpose of this questionnaire is to set the foundation of your website requirements to prevent any delays and for our web development team to design your website in a professional manner. It is the client’s responsibility to provide ALL of the necessary information in advance (such as videos, blogs, photos, text etc).
We do not allow incessant updates after the form has been received, such as videos, photographs, blog, edits of texts etc which would be extra tasks outside of the received questionnaire form. This would incur extra costs for us and you will also be charged. Once the form has been sent to the designer, we provide an extra 30 days support of editing the original content and does not include any new revisions.
If there is a misunderstanding on your part or the web team, only under extreme circumstances Des O’Connor would directly get involved – for e.g. the clients instructions could be vague or not clear causing the designer to not understand the instructions, then the client could possibly have a direct Zoom meeting to clarify what is required. This would only be the purpose to discuss the original questionnaire required and not for an opportunity to request new tasks. The client would not be allowed to discuss any extra work with the developer and any extra tasks must be directed to Sarah@DesOConnors.com who manages this and would provide you with a quote.
If a Client abandons their coaching program or services package (due to lack of communication and participation by the Client) and wants to re-start their programme with the Consultant after the agreed-upon timeframe has passed, this would require the negotiation of a revised package which would incur additional fees for the Client.
Bonus Gifts
Depending on the package purchased and the promotion on offer there will be bonus gifts which will include (but is not limited to) specialist software provided for enhancement and improvement of the individual’s business. Upon receipt of payment for the coaching programme (from the Client),the bonus gift will be released for installation. Any software installation to be carried out will be done on a one-off basis only. In the event that a reinstallation is required, the Client will incur a separate non-negotiable charge, to be paid in advance.
Changes to this Policy
Des O’Connor’s Coaching Services reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
We can be reached by contacting:
Des O’Connors Coaching Services
Email: jaymi@desoconnor.ai